Contact
Thank you for visiting our shop!
We're a group of 5 Polish friends on a mission to provide good quality products that help you connect with your ancestry!
Let us know, how we can help you?
Weather you have questions about our products, want to suggest new one, or any other queries, please use contact form below and one of us will go back to you ASAP!
FAQ
Why is free shipping not available for pillows and stickers?
- Pillows: The filling material for pillows requires more space and extra packaging, which significantly increases shipping costs. To maintain transparency and avoid inflating the shipping costs of other items, we have opted for calculated shipping for pillows. This approach provides clarity and ensures that customers only pay for the actual shipping cost of their pillow orders.
- Stickers: Stickers are small, inexpensive items. Including the shipping cost in the product price would significantly increase the overall cost, making them less affordable. By offering stickers at a discounted price with a small surcharge for delivery, we can keep the product cost low while still covering the necessary shipping expenses.
Where do you ship your products from?
- Our store operates from two business locations: one in Europe and one in the United States. This strategic setup allows us to source the best base products, ensuring that our designs stand out and that we can offer brand new products to a wider range of markets.
Shipping & Return Policy
Shipping policy
We offer free Standard Free-Shipping shipping on All items apart from
specific categories (check announcements banner at top of the website for
current excluded categories).
All orders regardless of location are processed within 3 to 10 business days
All times and dates given for delivery of the products are given in good faith
but are estimates only.
Once your order is packed, we will send you your tracking information. In
case you receive no message, please allow 5 business days for processing
and then send us e-mail and we will provide you a tracking number for your
parcel or explain any eventual difficulties.
Shipping area
We offer international shipping to the following countries:
- United Kingdom
- United States
- EU27
Please note, we may be subject to various rules and restrictions in relation
to some international deliveries and you may be subject to additional taxes
and duties over which we have no control. If such cases apply, you are
responsible for complying with the laws applicable to the country where you
live and will be responsible for any such additional costs or taxes.
Return policy
All sales final. Exceptions apply.
Customers in EU get complimentary 14 business days
reconsider time.
Im any other case to qualify for exception all must be true:
- Item was damaged during production/shipping
- Your item must be unused
and in the same condition that you received it. - The item must be in the
original packaging. - Only regular priced items may be refunded, sale items
cannot be refunded.
It is not possible to exchange products for a different size/variant.